INSURANCE JOB VACANCY

One of the top 5 insurance companies in nigeria is currently undergoing full business process re-engineering and are looking for a candidate who can drive a significant programme and help take them through the journey of change, playing a fundamental role in the future success and growth.
Subsequent to this, the successful individual will be involved in driving change within a business implementation role.

The specifics of this role include:

• managing multiple change projects concurrently

• full analysis of the current process and identifying the need for change / gap
analysis

• actively promotes and champions change to improve existing performance

• to generate innovative solutions, which continuously improve the performance
of existing resources, processes or services

• the ability to adapt and be flexible in changing circumstances

• managing and sustaining change process in a structured way

• managing resistance to change positively


Job requirements:

As an experienced professional, you will demonstrate that you have:

• 5 – 7 yrs experience playing the same role and must be able to demonstrate
their ability to perform on this role and provide evidence of previous change
management projects undergone.

• b.sc degree in any of the social sciences (hr, economics, sociology etc). An
mba would be preferable

• proven experience managing successful transformation projects

• experience managing complex priorities across multiple change projects

• strong communication skills with the ability to communicate at all levels

• the capability to actively promote change and carry people along through the
change process

• ability to motivate stakeholders

• the ability to demonstrate strong project management skills including the
planning and tracking of resources that belong to different teams

• previous leadership experience

• proven analysis skills and project management skills

Mode of application:

all prospects should forward their cvs to: recruitment@hartfordconsulting.com

JOB VACANCY AT BAGCO

BAGCO MORPACK NIGERIA LIMITED THE PREMIER MANUFACTURER OF FLEXIBLE PACKAGING MATERIALS IS INVESTING IN A NEW ULTRA-MODERN BLOWN FILM PLANT. THE SERVICES OF THE FOLLOWING PROFESSIONALS ARE REQUIRED:

1. OPERATORS

2. FORKLIFT DRIVERS

3. MECHANICAL TECHNICIANS

4. ELECTRICAL TECHNICIANS

5. ELECTRONIC TECHNICIANS

6. QUALITY ASSURANCE/CONTROL TECHNICIANS

7. MANAGEMENT TRAINEES (ELECTRICAL & MECHANICAL)


SKILLS FOR 1 – 6
- THREE TO FIVE YEARS EXPERIENCE IN A BLOWN FILM PACKAGING COMPANY

- FIVE CREDITS IN PHYSIC, MATHEMATICS, ENGLISH AND ANY OTHER TWO SCIENCE SUBJECTT AT THE SSCE OR GCE O’LEVEL

- OND,NCE,NABTEB, C 7 G II/III OR WAEC TECHNICAL

SKILLS FOR 7

- HND OR BSC IN ELECTRICAL OR MECHANICAL ENGINEERING IN ADDITION TO

THE ABOVE, CANDIDATES MUST POSSESS THE FOLLOWING ATTRIBUTES

• COMPUTER SKILLS AND TECHNICAL BACKGROUD

• EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS

• COMPLY WITH ALL SAFETY PROCEDURES

FOR THE SELECTED CANDIDATES WE OFFER A COMPETITIVE COMPENSATION PACKAGE. SO IF YOU HAVE THE SKILLS AND EXPERIENCE, SEND YOUR CV AND CREDENTIALS WITHIN TWO WEEKS OF THIS ADVERTISEMENT TO:

THE HUMAN RESOURCES MANAGER P.O.BOX 589 APAPA – LAGOS
SHORT LISTED CANDIDATES WILL BE CONTACTED BY TELEPHONE OR EMAIL ONLY

Officer Administration Support

The Officer Admin Support is responsible for the fulfillment process, administration functions and to ensure that a high level of quality customer service is achieved and maintained. Although this role does not interact on a face to face basis with Customers, the fulfillment area is the engine room where all transactions are actioned and therefore has a direct bearing on quality customer service. Therefore work quality and to deliver against very specific timelines should be the ideal candidate’s absolute passion.


Customer Service:

The most consistent aspect of this job is service delivery A day in the life of the Officer Admin Support begins and ends with the fulfillment of all transactional processes and procedures. Within this context, having a love for, interest in and a tolerance of data, processes and procedures and a eye for detail is key.
The catch phrase “customer care” and customer service are often heard but seldom really experienced. Some people naturally want to and are really talented delivering quality service and products consistently and on time. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.


Position Requirements

Product Knowledge:

In order for the Support Officer to fulfill on the specific requirements of each product and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank. In addition providing constructive feedback and recommendations on how to improve SBs services and products is valued.


Routine:

The Officer Admin Support’s main function is to ensure a high standard of risk control through the appropriate actioning of required reports and adherence to laid down procedures. Excellent customer service stem from support officers doing things right the first time, therefore an eye for detail is very important.


Compliance:

Banks work and operate within a very strict legal framework. The Support Officer needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.
We began this description by speaking about the customer aspect of the role, well compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

Click HERE To Apply Imediately

Head Service Centre

Most Service Centres offer the same functionalities, products and services as a full Branch only on a smaller scale, therefore the Head Service Centre needs to have the knowledge and experience to manage complexities that range from people management, customer service and treasury management to the physical security of the Centre and its staff.


People Management:
The most important aspect of this job is the ability to lead a small team that is responsible for the full service and sales offering. The Head Service Centre’s day begins by understanding all the various complexities of the Service Centre, from secure opening procedures, cash management, telling, enquiries to one of workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. Due to the fact that the Head Service Centre oversees the full Service Centre offering he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. He/She is also responsible for the management of the full Performance Cycle, ensuring that all performance contracts are in place for all staff, regular performance feedback discussion must take place to ensure that the performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Head Service Centre needs to decide on what training interventions are required to close the skills gaps, he/she also participates in the quarterly Career Management Committee discussions, conduct and lead team meetings and teambuilding sessions.


Customer Service:
The fact that the Service Centre offers the full spectrum of the Banks services and products, customer service must be at the forefront of the Head Service Centre’s role! The customers last experience is their lasting impression so the Head Service Centre needs to be absolutely passionate about customer service and creating customer delight. He/she must understand and manage the impact of his/her staff on customer expectations. He/she also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.


Position Requirements Product Knowledge:

Although the Service Centre reports into the main branch and often does not have its own sales and service targets, it still remains responsible for quality sales and lead generation. The frontline roles are the roles that most frequently interact with the customer - all the front line staff need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Head Service Centre will guide, coach, develop and support the staff through applying an in depth knowledge of all the Bank’s products. The Head Service Centre will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met, furthermore he/she will participate in sales and marketing activities when required.


Routine Management:
One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements. He/she must ensure that laid down procedures are being adhered to by all the staff. The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Click HERE To Apply Immediately

Customer Consultant

The Customer Consultant is responsible for active sales within the Branch context. Customers who have a need to open/close accounts or who require advice on any product or service of the Bank will see the Customer Consultant. They will then determine the customer’s needs and make recommendations around the best product and/or solution. Solution based Sales:

The most important aspect of the Customer Consultant’s role is the interaction with customers. Customers are being interviewed on a daily basis to determine their specific financial needs. Although the Customer Consultant has very specific sales targets, the sales strategy is re-active with customers coming into the Branch to see the Consultant. It is critical for the consultant to have very good personal and interpersonal skills which he/she will use to determine the specific financial solutions needed by the customer. Although re-active the Consultant must have the ability to “close the deal”, thereby contributing to the revenue stream of the Branch. To safeguard the customer, advice given by the Customer Consultant needs to comply with very specific Financial Regulatory requirements (these may vary from Country to Country)

Position Requirements Product Knowledge:

In order for the Customer Consultant to provide the customer with financial solutions, it is absolutely critical that he/she fully understands the different products of the Bank. The consultant is seen as the product expert in the Branch. Over and above the interaction with customers the Consultant often need to up-skill the branch staff on new and existing products. The Customer Consultant also manages and track cross selling and lead generation opportunities and ensures that the Branch team’s sales and service targets are being met.

Customer Service:

Although the main focus of the consultant is sales he/she must understand and manage the impact of his/her actions and advice on the customer’s overall service experience. In many cases the fulfillment of the sales transaction happens outside the Branch - it is very important for the Consultant to understand these processes and build quality relationships with these service providers.

Credit Management:

Credit is a product offering of the Bank and it is important that the consultant fully understands the credit process. Coupon lending applications need to be submitted to Credit for sanctioning, it is critical that the Consultant provide accurate information in order for the correct lending decisions to be made. Routine: Due to the fact that customers open new accounts and or apply for different products i.e.: current accounts, credit cards, home loans etc, it is absolutely critical that the correct information is obtained from customers to comply with the Bank’s laid down procedures and Financial Regulatory requirements. Excellent customer service stems from Consultants doing things right the first time – an eye for detail is a must.

Publish Post

Click HERE To Apply Immediately

Consultant Customer Service:

The Consultant Customer Service (Enquiries) is responsible for assisting customers with queries relating to their accounts such as statements, debit orders, collection of cheque books etc. Being the face of the Bank, the Consultant Customer Service represents the Bank and therefore Customer Service should be the ideal candidate’s absolute passion.

Customer Service:

The most consistent aspect of this job is people. A day in the life of the Consultant Customer Service begins and ends with interacting and serving the Banks customers. Within this context, having a love for, interest in and a tolerance of people of all ages, races, convictions and attitudes is key.

The catch phrase “customer care” and customer service are often heard but seldom really experienced. Some people naturally want to and are really talented at making others feel acknowledged, listened to, valued and heard. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.

Position Requirements

Product Knowledge:

In order for the Consultant Customer Service to answer customer queries and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank. The Consultant Customer Service also needs to identify and pass on cross selling and lead generation opportunities. Knowledge of the different products offered, together with having the ability and desire to keep up to date with the market and product changes, is a must. In addition, providing constructive feedback and recommendations on how to improve SBs services and products is valued.


Routine:

The Consultant Customer Service’s main function is to handle customer queries, hand out cheque books, MasterCards, ATM cards, stop payments/stop orders, provisional and collect statements, all functions which need to be conducted in line with very specific laid down procedures. Excellent customer service stems from doing things right the first time - an eye for detail is, therefore, imperative.

Compliance:

Banks work and operate within a very strict legal framework. The Consultant Customer Service needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.

We began this description by speaking about the people aspect of the role, well compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

Are you a person who enjoys interacting with customers and who appreciates the idea of providing customers with information and products that will suit their specific needs? If this sounds like a role that can get you excited then select the “apply online” button to initiate your application.

Click HERE To Apply Immediately

JOBS AT ABRAHAM HOLMES COMPANY

Chief Operating officer (Ref: AHL/PC/001)
===========================

Job Summary

The Chief Operating Officer is responsible for the performance of the company as dictated by the overall strategy agreed by the board. Incumbent will be responsible for managing all aspects of the company including revenue generation, editorial and general management of the business. Incumbent reports to the CEO/ Editor-in-Chief.


Job/Person Specification

• Must have the capacity to function as the CEO/Editor-in-Chief.

• Must have at least 3 years experience in general management capacity

• Must possess strong background in General Management, Business Development etc

• Must possess strong knowledge and experience in the print media industry

• Passionate and self driven

• Not less than 7 years experience

• Should not be more than 40 years

• At least a bachelors degree in relevant fields

• Strong personality/aura. Must be charismatic

• Strong Decision making ability and must not be risk averse


Senior Accountant (Ref: AHL/PC/002)
========================================

Job Summary

The Senior Accountant will perform general accounting and financial reporting and management for the company. Incumbent shall be responsible for payroll administration, liquidity management, management reporting and all financing activities. Incumbent reports to the COO.


Job/ Person Specification

• At least 6 years experience in finance and accounting function

• Must have not less than 2 years experience as a senior accountant.

• Experience with a print media or any related organization is a plus.

• Must have the ability to analyze financial data and prepare financial reports, statements, and projections.

• Should not be more than 40years of age

• Relevant professional qualification is a strong advantage

• Must possess good interpersonal skills and management skills


Advert/Business Development Executives (Ref: AHL/PC/004)
=======================================

Job summary

The Advert Executive will work with the Advert Manager to develop new business opportunity, prepare proposals and quotation for the placement of adverts in the publication, and negotiate and win contracts. Incumbent reports to the Advert Manager

Job/ Person specification

• BSC/HND Mass communication or English or Social Science.

• Persuasive, confident, passionate and result oriented.

• Not less than 3 years experience in relevant field. Strong knowledge of the mass media industry is required

• Excellent diplomacy skills in managing internal and external stakeholders.

• Must be computer literate, have good presentation and must be innovative

• High network/contact.

• Good communication, customer service and writing skills

• Self-motivated and adaptable to be able to work with minimal supervision.

• Not more than 32years of age


Advert/Business Development Manager (Ref: AHL/PC/003)Job Summary
=============================================

Incumbent shall be responsible for the coordination of the entire activities of the publication, design an effective and winning marketing strategy. He/she shall supervise and motivate staff in the advert/marketing department, monitor sales and advise the company on performance of the company and the general marketing trend. Incumbent reports to the COO

Job/Person Specification

• At least BSc/HND in equivalent fields

• Must have a minimum of 5-7 years relevant experience preferably in media. Strong knowledge of the mass media industry is required

• Should not be more than 40years of age

• Must be self-driven, passionate, result-oriented

• Must have good dress sense

• Excellent communication and interpersonal skills

• Strong initiative and decision making abilities

• Must be a good team player with ability to motivate others

• Must have high network/contact and possess strong networking abilities

• Experience with a print media or any related organization is a plus.

• Strong personality/aura. Must be charismatic

• Must have intense revenue generation ability.

Method of Application

Please forward your application and curriculum vitae (both electronic and hard copies in MS Word format) within two weeks of this advertisement to:
Abraham Holmes Limited 3rd Floor, God’s Grace Plaza, 63 Allen Avenue, Ikeja, Lagos or P.O. Box 8880, Ikeja Lagos and email recruitment@abrahamholmes.com or advertiser@abrahamholmes.com

Indicate position and reference number on the top right of the envelope and subject title for email.